Privacy policy

This Privacy Policy describes how www.treelyfoods.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
  • Disclosure for a business purpose: shared with our processor Shopify 

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal account information), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify and our third party logistics company, Flowspace, for the exclusive purpose of shipping goods to the customer.

Customer support information

  • Examples of Personal Information collected: name, email address, order number, payment information
  • Purpose of collection: to provide customer support in the event a refund is requested
  • Source of collection: collected from you.

Minors

The Site is intended for individuals who are at least the age of majority in your state or province. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Treely Foods uses third-party vendors, including Google Ads and Google Analytics together, for remarketing services. We and these vendors use cookies and/or other similar technologies to display personalized, but anonymous, advertising on websites across the Internet based on an individual's past visits to our website.

Treely Foods uses third-party vendors, including Google Ads and Google Analytics, for interest-based advertising. We and these vendors use cookies and/or other similar technologies to display personalized, but anonymous, advertising on websites across the Internet. This information is based on web browsing behavior both on the Treely Foods website and across the Internet, as well as demographic and interest data, if that information is available in the cookie.

Treely Foods uses third-party vendors, including Google Ads, for marketing based on similar audiences. We and these vendors use cookies and/or other similar technologies to display personalized, but anonymous, advertising on websites across the Internet based on how similar an individual's interests, behaviors, and attributes are estimated to be to another remarketing list or customer list provided securely to the third-party vendor.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Treely Foods uses third-party vendors, such as Google Analytics, to analyze website usage and provide demographic and interest advertising reporting. Both demographic and interest data are gathered by third-party vendors using cookies and/or similar technologies, if that information is available in the cookie. 

Treely Foods uses Google Analytics for Google Display Network Impression Reporting. Treely Foods and Google use cookies and/or other similar technologies to measure the impact of unclicked Google Display Network ad impressions on site behavior.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact us at info@treelyfoods.com

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@treelyfoods.com or by mail using the details provided below:

Treely Foods, LLC. 24 Dartmouth Place, Boston MA 02116, United States

Last updated: February 21, 2022